Terms & Conditions

Terms & Conditions

About Us & How to Get in Touch

Who we are
We are Cong Ty TNHH E GEAD, a fashion brand operating in the Viet Nam. Our registered business address is Thon 2 Xa Hoa Thuan Tp Buon Ma Thuat Tinh Dak Lak Viet Nam. Our website is operated at www.uniann.com (the “Website”).

Need help?
You can contact us at any time by email at tuanah252@gmail.com.

How we communicate with you
We usually contact you by email using the address provided during checkout. In some cases, we may contact you by phone if necessary. Whenever we say “in writing,” this includes email.

Terms and Conditions When You Order Our Products

1. Our Contract With You

1.1 These Terms & Conditions govern the supply of products from Uniann to you.

1.2 Please read these terms carefully before placing an order. They explain who we are, how we provide products, how contracts may be changed or ended, and what to do if there is a problem.

1.3 Your order is accepted when we send you an order confirmation email. At that point, a binding contract is formed between you and us.

1.4 We may be unable to accept an order due to product unavailability, pricing errors, technical issues, or unexpected limitations. If this happens, you will not be charged and will be notified promptly.

1.5 Each order is assigned a unique order number. Please reference this number when contacting us.

2. Our Products

2.1 Product images on our Website are for illustration purposes only. Actual colors and details may vary slightly due to screen settings or manufacturing variations.

2.2 Product packaging may differ from images shown on the Website.

3. Your Right to Request Changes

If you wish to modify your order, please contact us as soon as possible. Changes are subject to availability and production status. Any price or delivery changes will be communicated before confirmation.

4. Our Right to Make Changes

4.1 We may make minor changes to products to comply with legal or regulatory requirements.

4.2 If significant changes affect your order, we will notify you in advance. You may cancel your order and receive a refund for items not yet shipped.

5. Delivery of Products

5.1 Delivery costs are displayed at checkout.

5.2 Estimated delivery timelines are provided during checkout.

5.3 We are not responsible for delays caused by events beyond our control, such as carrier delays, customs issues, or natural events. If a significant delay occurs, you may cancel your order for a refund of undelivered items.

5.4 If delivery cannot be completed due to incorrect address details or recipient unavailability, additional delivery or storage charges may apply.

6. Refunds and Ending the Contract

6.1 Refunds are handled in accordance with our Return & Refund Policy. Shipping costs are non-refundable unless the return is due to our error.

6.2 You may end your contract with us depending on the product type, delivery status, and reason for cancellation.

6.3 If you cancel due to pricing errors, unavailable products, or major changes initiated by us, you will receive a full refund for undelivered items.

6.4 Certain items may not be eligible for change-of-mind returns due to hygiene or customization reasons.

6.5 Where applicable, you may cancel within 14 days of receiving your order.

7. How to Cancel an Order

To cancel your order, please contact us at tuanah252@gmail.com with your order number and contact details.

8. Price and Payment

8.1 All prices are shown on the Website at checkout and include applicable taxes where required.

8.2 If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

8.3 If you believe there is an error on your invoice, please contact us promptly.

9. Liability

We are responsible for foreseeable losses caused by our failure to comply with these terms. We are not responsible for losses that are not reasonably foreseeable.

10. Personal Information

Your personal information is handled in accordance with our Privacy Policy.

Company: Cong Ty TNHH E GEAD
Email: tuanah252@gmail.com
Address: Thon 2 Xa Hoa Thuan Tp Buon Ma Thuat Tinh Dak Lak Viet Nam
Last Updated: February 8, 2026